SOURCES OF COMPLAINTS
- COMMISSION ON ADMINISTRATIVE JUSTICE
- PUBLIC
NATURE OF COMPLAINTS
- Delay in service delivery
- Missing files/records
- Conduct of staff
- Lost documents
- Unmanned service points
- Bribery
WHO HANDLES COMPLAINTS?
- Customer Care Centre
- Public complaints & Resolution Committee
- Departments
- Regional offices
MODE OF LODGING COMPLAINTS
- Walk: ARDHI HOUSE, 1stNgong Avenue, Off Ngong Rd, Nairobi
- Letter: O. Box 30450-00100, Nairobi, Kenya.
- Twitter: @Lands_Kenya
- Telephone: +254(0)202718050 / 204803961
- Short messages: +254(0)202718050 / 204803961
- Email: info@ardhi.go.ke/ complaintslands@ardhi.go.ke
3. Click here to download Customer Complaint Form
4. Summary of Public Complaint received 3rd Quarter 2019.2020