An overview of Public Complaints

SOURCES OF COMPLAINTS

1. COMMISSION ON ADMINISTRATIVE JUSTICE
2. PUBLIC

NATURE OF COMPLAINTS

1. Delay in service delivery
2. Missing files/records
3. Conduct of staff
4. Lost documents
5. Unmanned service points
6. Bribery

WHO HANDLES COMPLAINTS?

1. Customer Care Centre
2. Public complaints & Resolution Committee
3. Departments
4. Regional offices

MODE OF LODGING COMPLAINTS

1. Walk: ARDHI HOUSE, 1^stNgong Avenue, Off Ngong Rd, Nairobi
2. Letter: O. Box 30450-00100, Nairobi, Kenya.
3. Twitter: @Lands_Kenya
4. Telephone: +254(0)202718050 / 204803961
5. Short messages: +254(0)202718050 / 204803961
6. Email: info@ardhi.go.ke/ complaintslands@ardhi.go.ke

2 . How to make a Complaint

3.  Click here to download Customer Complaint Form

4. Summary of Public Complaint received 3rd Quarter 2019.2020