Home Ardhisasa FAQs

Ardhisasa FAQs

  • Can you register me?

    The system has been designed to provide for self-registration where members of the public can register. For further assistance, kindly call our customer care desk.

  • How to register:

    Click on the “Register” button on the landing page, select the category of registration and follow the steps up to the point of password creation.

  • Where do I get identification number?

    Kindly note that the Identification number required is the one from your I.D. card. Please make sure you have successfully registered before trying to login.

  • What is this ID serial number?

    Kindly note that the ID serial number is located on the top left corner of your ID Card, labeled “SERIAL NUMBER”

  • Can I register when am not in Nairobi?

    Yes you can, but kindly note that only parcels in Nairobi are available for transaction on the Ardhisasa platform

  • Your system is not registering. Yesterday the issue was the same.

    Kindly refresh or clear your browser cache and retry the registration process again. The system should redirect you to where you got stuck while registering. For further assistance contact our customer care desk.

  • Kindly assist on how to get an identification number and a password.

    Kindly note that the Identification number required is the one from your I.D no. Please make sure you have successfully registered before trying to login

  • If I have renewed my ID which serial number, am I supposed to use?

    You need to use the serial number of your renewed I.D. If you encounter difficulties during registration because of the serial number, it may be because the old serial number is still in use, in which case you will have to visit Huduma Centre near you for assistance.

  • I had started registration and verified my phone only but now I cannot proceed to email verification, kindly assist.

    Kindly refresh or clear your browser cache and retry the registration process again. The system should redirect you to where you got stuck while registering. For further assistance contact our customer care desk.

  • Invalid username or password. Am using my Id number as username, and password that I provided while registering:

    Kindly confirm whether you completed registration to the point of password creation. For further assistance, contact our customer care desk.

  • I’m trying to register and my phone says it's already registered:

    Kindly refresh or clear your browser cache and retry the registration process again. The system should redirect you to where you got stuck while registering

  • I would like to know if I have to register my credentials even if I am following land issues of a deceased parent or for a parent who is illiterate.

    Yes, registration on the Ardhisasa platform is open to all Kenyans.

  • My mother is semi-illiterate and therefore not in a position to register/access the computer. Can we do this on her behalf?

    Yes you can, with her consent. Kindly inform her that it is only through Ardhisasa that she can carry out land transactions for parcels in Nairobi.

  • Hello. I am a foreign who has a plot in Kenya. What would I need to register on this platform? I don't have Kenyan ID Serial number or telephone number:

    We are in the process of integrating Ardhisasa with the Immigration department so that we can be able to get verified personal information to make it possible for customers to transact.

  • There has to be guidance for foreign land investors.

    Currently, transactions for foreigners and customers with alien IDs will proceed manually until we get a way to verify their personal details.

  • I'm not receiving the verification code:

    Phone number or email? If it the phone OTP, kindly check with your mobile subscriber whether you have blocked promotional messages and make sure you have a stable reception

  • No OTP is being received in my phone

    Kindly check with your mobile subscriber whether you have blocked promotional messages and make sure you have a stable reception

  • What is OTP?

    In full OTP is (One Time Pin) which is an added security measure that ensures you are in control of the logins required in the system.

  • Am not getting OTP so I can move further, had my line verified by Safaricom and no messages are blocked. Please advise the way forward. “OTP Generation Failed” is the message I am getting. Yesterday same issue.

    This might have occurred when you requested too many OTP at once, kindly retry the registration process again and you should be able to proceed

  • I was enquiring earlier about the difficulty I am having in registering my Firm on the portal. There is no OTP being received. I was advised to unblock promo messages on the Safaricom phone and have unblocked them. However, OTP is still not being received.

    This might have occurred when you requested too many OTP at once, kindly retry the registration process again and you should be able to proceed

  • Am trying to login, I have registered:

    Successful registration will send the individual an SMS on the same, if you registered successfully, you should be able to login

  • What file formats are working for the photo?

    Photo uploads are in jpeg and jpg with these formats you can be able to upload.

  • What should I do to replace my passport photo which appears too small?

    Currently, photo uploads are a one-off process, kindly read through the disclaimers indicated in the system before proceeding with the uploads

  • My photo did not upload properly. What should I do?

    Kindly elaborate on this. Was the photo uploaded or nor? If it failed, kindly check the file format and size of the photo to be uploaded. Should be either jpg or jpeg and should not exceed 1MB size

  • Now about uploading photo. When I drag from desktop to the place provided for photo everything is disappearing only photo remaining? Kindly assist in uploading:

    Kindly follow the procedure to upload, the name of the photo to be uploaded should reflect below the provided area and by clicking on upload photo that should do it

  • Which property am I supposed to add? Which parcel number are you requesting on property admission?

    Block based parcel number, kindly note for this to happen, your parcel should have gone through the conversion process.

  • Our property is jointly owned. How do we register with Ardhisasa?

    Under the “Add property” section, kindly select on the joint ownership option and add the parties holding the property jointly.

  • I want to do a search:

    For parcels in Nairobi, kindly register in the Ardhisasa platform, navigate to search and follow the simple steps provided

  • How much does it cost for land search?

    Currently, search applications are free

  • Bought land in Malindi. How can I acquire details of the land?

    The vendor/seller should give you a copy of the title to enable you carry out a search at the relevant Registry

  • Can one do a search for another person title using an individual account?

    Yes this is possible, but the results will be availed once the proprietor verifies the search request.

  • I want to search for my plot in Kwale County.

    Kindly make an application at your respective Registry.

  • Can I search a land am interested to buy in Busia County?

    Yes you can. Kindly make an application at your respective Registry.

  • How can one search for an estate of the deceased in Mombasa?

    Please visit the relevant Registry where the property was registered and make an application for a search.

  • When you apply for a search what is the meaning of proprietor not verified?

    This means that the proprietor needs to give you consent in order to get your search results.

  • How do I go about searching for a parcel of land that belongs and is in the name of my mother? Just to confirm that the details of the said parcels are correctly captured in the system.

    In order to get a search result, the owner has to register in the system, navigate to the “Add property” section and add the property in question and once this information is verified by the ministry, you should be able to conduct a search. Kindly note that the search results have to be verified by the owner in order to be availed to you

  • How can I make an application for transfer and charge? I can see an option for making new applications.

    Kindly note, for accountability and credibility, these applications are applied for by an advocate on your behalf, kindly contact an advocate/lawyer in order to access this service

  • Profession Section gives a choice of only four items and no option to type in your own. How do you resolve that one?

    Kindly note that only professionals that are legally allowed to conduct land matters have been captured in the system.

  • I am an advocate and I have attached my practicing certificate as well as my admission certificate. Do I need to attach anything else?

    If you have no other supporting document on the same, those should be sufficient for verification with your professional body

  • Kindly upgrade my portal to Advocate. I have made the application.

    Kindly note that once this is done you should be able to get a notification on the same.

  • How are penalties on land rent calculated? What is the percentage of increase?

    Land rent penalties are charged at one percent per month.

  • I have not seen where you can inquire for rates of your parcel of land, please advise.

    Land rates are paid to the county government, the Ardhisasa system will provide information concerning rent which is collected by the national government

  • Where is it indicated on the title whether it is a leasehold or freehold?

    A leasehold title is indicated as Certificate of Lease and it shows term and rent. A freehold Title is indicated as Title Deed and has neither term nor rent.

  • On the section/part for "Rent" on the title, it is indicated "peppercorn". What does that mean?

    Where rent is indicated as Peppercorn it means that no rent is payable although the property is leasehold.

  • If I want to apply for an extension of lease which department, should I visit in your company's website?

    Kindly note that the extension of lease is conducted by the National Land Commission (NLC) and not Ministry of Lands.

  • How can I put caution on my land?

    You can make an application through your Advocate.

  • What is the difference between removing a caution and withdrawing a caution?

    Removal of Caution is when the registered proprietor applies for a caution placed on his property by a third party to be removed, whereas withdrawal of caution is when the person who placed the caution seeks to have it removed.

  • I would wish to know the process of acquiring land title after purchase.

    Kindly apply for a transfer through an advocate. Once the transfer is processed the title will be issued.

  • It will be great to have a Kiswahili version for everyday Kenyans /Africans.

    Thank you for your feedback. Kindly note that this process is already underway.

  • Great! The system can know person’s name without she/him saying it; wow.

    Thank you for the feedback, Ardhisasa has been developed meticulously to ensure optimum user interaction, and security.

  • Trying to navigate and understand this new platform before I check out details of my land. Where should I start?

    Welcome. You may start with registration on the top right corner of the site.

  • Is Ardhisasa the official site for the Ministry of Lands and Physical Planning?

    Ardhisasa is a one-stop shop for all land transactions, currently covering Nairobi area.
    For information on Ministry activities go to lands.go.ke.

  • I need Ardhisasa app

    Please note that the Ardhisasa app is currently under development. In the meantime, you can carry out land transaction on this platform on phone or computer using your browser.

  • Will you be conducting training on how to use the system?

    Yes, we will be sharing video tutorials to guide the public on how to navigate and use Ardhisasa.

  • Hello has this website replaced the link that was on e-citizen?

    Yes. Ardhisasa is now the only digital platform for all land transactions in Nairobi

  • Is it possible now to get a map in Nairobi right away?

    Yes. You can get a map by making a plan requisition application on Ardhisasa

  • Can we do share transfer for ordinary share private company, pay excise duty also?

    Ardhisasa deals with property. No. Share transfer is registered by the registrar of companies, and Excise duty is charged by the Kenya Revenue Authority, hence cannot be handled by the Ministry of Lands and Physical Planning. You can only register and make application to the Ministry for services done by the Ministry.

  • How much is an acre in Busia County, Nambale sub-county?

    The land value index is still being updated. When done, you will be able to have a range of acceptable pricing for land

  • I have a complaint. Who do I contact?

    Kindly send the complaint to info@ardhi.go.ke for further investigation and action

  • Are all eligible lands in Kenya already documented on this platform? If so, how accurate are the records?

    Currently, only the Nairobi Registry has been digitalized. The data in the system has been taken through rigorous verification process to ensure its validity, completeness and accuracy.

  • What is the certificate of lease is it the title deed?

    Certificate of lease is the ownership document for a leasehold property

  • In survey and mapping department what services are offered here?

    Subdivision, amalgamation, new grant, re-survey, extension of lease

  • I have tried to create an account since it was launched but I have yet to get an OTP to email hence I can't access the system. How is this being addressed?

    OTP code is sent to your phone. If you are not receiving OTP codes on your phone it means you have blocked your phone from receiving promotional messages. Please unblock the promotional messages

  • Madam CS ...how far has the Land parcels LR No. conversion gone? Is this not likely to confuse the processes?

    The cadaster for Nairobi County is already done. The whole of Nairobi has been divided into blocks. The conversion of LR numbers into blocks is ongoing. We have developed a manual to guide the process and the same shall be made public in due course. Digitization has simplified the conversion process.

  • Can we now have access to the files in the 10th floor now?

    Our files have always been available. All our files for Nairobi County are on a digital platform, therefore there shall be no need for a physical file

  • How do I re-book an already existing TRANSFER?

    A transaction that has already commenced and some steps have taken place can only be done manually as before. Transactions in the system require that every step be done through the system.

  • What if I key in wrong information in the system?

    The system always asks you to verify the information you have given before submitting

  • Does the system allow us to do a search on a title without uploading it. It was a problem on e-citizen with responses of title not clear etc. Perhaps an easier way would be as the BRS allows us to do...by registration number

    Ardhisasa is independent and has no connection with e-citizen. In conducting a search, the critical issue is the parcel number and getting approval/consent of the registered proprietor. Uploading a copy of the title is no longer a requirement in conducting a search in the system

  • Who bears the cost for the on demand surveyors?

    Government of Kenya/Ministry of Lands and Physical Planning. The costs of surveying and geo-referencing incurred by the Ministry shall be in relation to already registered sectional properties under the registration of documents act.

  • Won't the surveyor of sectional properties not cause undue delay in transactions?

    No. The Ministry has set aside a team of surveyors to handle the issues of survey on demand

  • Will the system respond by giving the reasons why the data cannot be uploaded/retrieved to enable us advise our clients

    Yes. In case a parcel is not captured on Ardhisasa the applicant/owner shall be directed to the Ministry for clarification.

  • What are the timelines for the Charge and Transfer registration, bearing in mind the said transactions have timelines?

    All transactions not subjected to valuation shall take a maximum of three (3) days to complete from the date of submission depending on how first the client makes the payment.

  • What about valuation?

    Eight (8) days. The client has an option of using a private valuer when completing the application for valuation on Ardhisasa.

  • And about other transactions handled at Ardhi House? Will they be on this platform too?!

    All transactions handled by the Ministry of Lands and Physical Planning and registered in the Ministry shall be accessible on the Ardhisasa platform.

  • Won't the surveyor of sectional properties not cause undue delay in transactions?

    No. The Ministry has set aside a team of surveyors to handle the issues of survey on demand for sectional properties free of cost

  • How will franking of documents be done?

    The law allows for electronic stamping of documents. The system has been configured to pick up payments and automatically reflect the same on the parcel account.

  • Have all regimes of land been converted, including the leases from the County Government?

    NO. The process is ongoing and all parcels including leases from country Government shall be converted to conform to the Land Registration Act no 3 of 2012.

  • Going forward do we have to first regularize (upload the property on the platform) before we can book for registration.

    Yes, you register in the system as an individual, or as a company, add the details of the property before one is able to initiate any transaction in the system. The verification exercise shall be done only once

  • Please advise what happens to transactions that had been initiated on NLIMS under e-citizen but not concluded.

    The old LIMS was shut down before the launch of the current system. (Ardhisasa/NLIMS). However, the ongoing transactions received by the ministry before the launch shall be completed through the normal process.

  • Will titles be issued digitally or physical titles?

    Applications shall be made, received, and processed on an electronic format through Ardhisasa platform. However, the Land Registration Act, 2012, recognizes a certificate of Lease and a certificate of title. In that regard, a physical paper title, shall be generated and issued as prove of ownership.

  • Is the platform only for land in Nairobi?

    Yes, the system is currently available in Nairobi. However, the system shall be rolled into the other counties on phases. Starting with Nairobi Metropolis, then the rest of the country.

  • While we login as an individual, will the system allow you to register a property owned by a company and not an individual?

    Yes, you register as a company or as an individual then add the property. Please note that a company is a legal entity (a legal person). In a case where the property is registered in the name of the company, the Director(s) shall login as a company.

  • Can someone create a cooperate account?

    Yes, the system allows you to register as an individual or as a company

  • Is there a demo on your platform on how to register on Ardhisasa platform

    We have uploaded a pictorial guide demonstrating how to register as an individual or a company and the services offered on Ardhisasa platform.

  • For documents that have already been assessed and stamped, but have yet to be lodged, what will happen to these registrations considering paper-based applications are not being accepted?

    All is not lost; the Ministry shall issue advice on the way forward with respect to submission of such transactions.

  • What about planning approvals of subdivisions?

    The service is available on Ardhisasa platform under the department of Physical Planning and Land Administration.

  • What happens to the misplaced leasehold files from other counties?

    The Ministry is addressing and shall continue to address the issue of missing land records. Where the records are not traced, the process to reconstruct shall follow. Going forward, there shall be no issues of missing files because all the records shall be kept in digital format

  • I successfully registered, however when I try to log in, it says invalid username or password

    When you login, put your ID number as the username name.

  • How do you deal allotment letters where the owners are yet to process titles?

    The service is available on Ardhisasa platform under the National Land Commission Services. Title processing arising from letter of allotment shall be initiated through platform as long as payments have not been effected.

  • How do I upgrade account and what are the timelines for the account upgrade

    Login to Ardhisasa platform. CLICK account, upgrade account, select the profession, enter registration number, upload registration certificate and other relevant documents, verify and submit. A notification will be sent to your phone or email upon approval.

  • Is registration of leases part of the services offered on the platform?

    Yes, the service is available on Ardhisasa platform under the department of Land Administration

  • Has all the data been migrated to the new system

    NO. Currently, we are working on Nairobi properties and the process of uploading the data is ongoing

  • We may have transactions under Nairobi registry where documents were executed pre-Monday 26 April but not processed yet. Will such transactions be considered for manual processing...?

    NO, ALL applications relating to Nairobi blocks, shall initiated electronically through Ardhisasa platform. You may upload the documents already executed when making the application, however registration shall be done online

  • Is OTP permanent?

    No, for security reasons, OTP is timed to last only for 2 minutes. Every login generates a new OTP number.

  • For those of us who have not received our PCs yet, how do we go about upgrading?

    For now, use the Practicing Certificate for the previous year.

  • Can I register a law firm as opposed to an individual?

    YES, however some services require that they be initiated by a professional and in that case, one has to register as professional before initiating such transaction/service.

  • How can a law firm register on the platform?

    All professional firms shall be registered like any other companies. The requirement to register a company is: company registration number, official company mobile number (registered using the company registration certificate or the director’s ID number), company email address, password and ensure you have updated your information with BRS.

  • What of Huduma Number?

    Huduma number shall be incorporated into the system once operationalized.

  • What is that serial number to be keyed in?

    Identity Card serial number.

  • Can stakeholders such as Banks register in the system?

    Yes, a Bank is a company