The system has been designed to provide for self-registration where members of the public can register. For further assistance, kindly call our customer care desk.

Click on the “Register” button on the landing page, select the category of registration and follow the steps up to the point of password creation.

Kindly note that the Identification number required is the one from your I.D. card. Please make sure you have successfully registered before trying to login.

Kindly note that the ID serial number is located on the top left corner of your ID Card, labeled “SERIAL NUMBER”

Yes you can, but kindly note that only parcels in Nairobi are available for transaction on the Ardhisasa platform

Kindly refresh or clear your browser cache and retry the registration process again. The system should redirect you to where you got stuck while registering. For further assistance contact our customer care desk.

Kindly note that the Identification number required is the one from your I.D no. Please make sure you have successfully registered before trying to login

You need to use the serial number of your renewed I.D. If you encounter difficulties during registration because of the serial number, it may be because the old serial number is still in use, in which case you will have to visit Huduma Centre near you for assistance.

Kindly refresh or clear your browser cache and retry the registration process again. The system should redirect you to where you got stuck while registering. For further assistance contact our customer care desk.

Kindly confirm whether you completed registration to the point of password creation. For further assistance, contact our customer care desk.

Kindly refresh or clear your browser cache and retry the registration process again. The system should redirect you to where you got stuck while registering

Yes, registration on the Ardhisasa platform is open to all Kenyans.

Yes you can, with her consent. Kindly inform her that it is only through Ardhisasa that she can carry out land transactions for parcels in Nairobi.

We are in the process of integrating Ardhisasa with the Immigration department so that we can be able to get verified personal information to make it possible for customers to transact.

Currently, transactions for foreigners and customers with alien IDs will proceed manually until we get a way to verify their personal details.

Phone number or email? If it the phone OTP, kindly check with your mobile subscriber whether you have blocked promotional messages and make sure you have a stable reception

Kindly check with your mobile subscriber whether you have blocked promotional messages and make sure you have a stable reception

In full OTP is (One Time Pin) which is an added security measure that ensures you are in control of the logins required in the system.

This might have occurred when you requested too many OTP at once, kindly retry the registration process again and you should be able to proceed

This might have occurred when you requested too many OTP at once, kindly retry the registration process again and you should be able to proceed

Successful registration will send the individual an SMS on the same, if you registered successfully, you should be able to login

Photo uploads are in jpeg and jpg with these formats you can be able to upload.

Currently, photo uploads are a one-off process, kindly read through the disclaimers indicated in the system before proceeding with the uploads

Kindly elaborate on this. Was the photo uploaded or nor? If it failed, kindly check the file format and size of the photo to be uploaded. Should be either jpg or jpeg and should not exceed 1MB size

Kindly follow the procedure to upload, the name of the photo to be uploaded should reflect below the provided area and by clicking on upload photo that should do it

Block based parcel number, kindly note for this to happen, your parcel should have gone through the conversion process.

Under the “Add property” section, kindly select on the joint ownership option and add the parties holding the property jointly.

For parcels in Nairobi, kindly register in the Ardhisasa platform, navigate to search and follow the simple steps provided

Currently, search applications are free

The vendor/seller should give you a copy of the title to enable you carry out a search at the relevant Registry

Yes this is possible, but the results will be availed once the proprietor verifies the search request.

Kindly make an application at your respective Registry.

Yes you can. Kindly make an application at your respective Registry.

Please visit the relevant Registry where the property was registered and make an application for a search.

This means that the proprietor needs to give you consent in order to get your search results.

In order to get a search result, the owner has to register in the system, navigate to the “Add property” section and add the property in question and once this information is verified by the ministry, you should be able to conduct a search. Kindly note that the search results have to be verified by the owner in order to be availed to you

Kindly note, for accountability and credibility, these applications are applied for by an advocate on your behalf, kindly contact an advocate/lawyer in order to access this service

Kindly note that only professionals that are legally allowed to conduct land matters have been captured in the system.

If you have no other supporting document on the same, those should be sufficient for verification with your professional body

Kindly note that once this is done you should be able to get a notification on the same.

Land rent penalties are charged at one percent per month.

Land rates are paid to the county government, the Ardhisasa system will provide information concerning rent which is collected by the national government

A leasehold title is indicated as Certificate of Lease and it shows term and rent. A freehold Title is indicated as Title Deed and has neither term nor rent.

Where rent is indicated as Peppercorn it means that no rent is payable although the property is leasehold.

Kindly note that the extension of lease is conducted by the National Land Commission (NLC) and not Ministry of Lands.

You can make an application through your Advocate.

Removal of Caution is when the registered proprietor applies for a caution placed on his property by a third party to be removed, whereas withdrawal of caution is when the person who placed the caution seeks to have it removed.

Kindly apply for a transfer through an advocate. Once the transfer is processed the title will be issued.

Thank you for your feedback. Kindly note that this process is already underway.

Thank you for the feedback, Ardhisasa has been developed meticulously to ensure optimum user interaction, and security.

Welcome. You may start with registration on the top right corner of the site.

Ardhisasa is a one-stop shop for all land transactions, currently covering Nairobi area.
For information on Ministry activities go to lands.go.ke.

Please note that the Ardhisasa app is currently under development. In the meantime, you can carry out land transaction on this platform on phone or computer using your browser.

Yes, we will be sharing video tutorials to guide the public on how to navigate and use Ardhisasa.

Yes. Ardhisasa is now the only digital platform for all land transactions in Nairobi

Yes. You can get a map by making a plan requisition application on Ardhisasa

Ardhisasa deals with property. No. Share transfer is registered by the registrar of companies, and Excise duty is charged by the Kenya Revenue Authority, hence cannot be handled by the Ministry of Lands and Physical Planning. You can only register and make application to the Ministry for services done by the Ministry.

The land value index is still being updated. When done, you will be able to have a range of acceptable pricing for land

Kindly send the complaint to info@ardhi.go.ke for further investigation and action

Currently, only the Nairobi Registry has been digitalized. The data in the system has been taken through rigorous verification process to ensure its validity, completeness and accuracy.

Certificate of lease is the ownership document for a leasehold property

Subdivision, amalgamation, new grant, re-survey, extension of lease

OTP code is sent to your phone. If you are not receiving OTP codes on your phone it means you have blocked your phone from receiving promotional messages. Please unblock the promotional messages

The cadaster for Nairobi County is already done. The whole of Nairobi has been divided into blocks. The conversion of LR numbers into blocks is ongoing. We have developed a manual to guide the process and the same shall be made public in due course. Digitization has simplified the conversion process.

Our files have always been available. All our files for Nairobi County are on a digital platform, therefore there shall be no need for a physical file

A transaction that has already commenced and some steps have taken place can only be done manually as before. Transactions in the system require that every step be done through the system.

The system always asks you to verify the information you have given before submitting

Ardhisasa is independent and has no connection with e-citizen. In conducting a search, the critical issue is the parcel number and getting approval/consent of the registered proprietor. Uploading a copy of the title is no longer a requirement in conducting a search in the system

Government of Kenya/Ministry of Lands and Physical Planning. The costs of surveying and geo-referencing incurred by the Ministry shall be in relation to already registered sectional properties under the registration of documents act.

No. The Ministry has set aside a team of surveyors to handle the issues of survey on demand

Yes. In case a parcel is not captured on Ardhisasa the applicant/owner shall be directed to the Ministry for clarification.

All transactions not subjected to valuation shall take a maximum of three (3) days to complete from the date of submission depending on how first the client makes the payment.

Eight (8) days. The client has an option of using a private valuer when completing the application for valuation on Ardhisasa.

All transactions handled by the Ministry of Lands and Physical Planning and registered in the Ministry shall be accessible on the Ardhisasa platform.

No. The Ministry has set aside a team of surveyors to handle the issues of survey on demand for sectional properties free of cost

The law allows for electronic stamping of documents. The system has been configured to pick up payments and automatically reflect the same on the parcel account.

NO. The process is ongoing and all parcels including leases from country Government shall be converted to conform to the Land Registration Act no 3 of 2012.

Yes, you register in the system as an individual, or as a company, add the details of the property before one is able to initiate any transaction in the system. The verification exercise shall be done only once

The old LIMS was shut down before the launch of the current system. (Ardhisasa/NLIMS). However, the ongoing transactions received by the ministry before the launch shall be completed through the normal process.

Applications shall be made, received, and processed on an electronic format through Ardhisasa platform. However, the Land Registration Act, 2012, recognizes a certificate of Lease and a certificate of title. In that regard, a physical paper title, shall be generated and issued as prove of ownership.

Yes, the system is currently available in Nairobi. However, the system shall be rolled into the other counties on phases. Starting with Nairobi Metropolis, then the rest of the country.

Yes, you register as a company or as an individual then add the property. Please note that a company is a legal entity (a legal person). In a case where the property is registered in the name of the company, the Director(s) shall login as a company.

Yes, the system allows you to register as an individual or as a company

We have uploaded a pictorial guide demonstrating how to register as an individual or a company and the services offered on Ardhisasa platform.

All is not lost; the Ministry shall issue advice on the way forward with respect to submission of such transactions.

The service is available on Ardhisasa platform under the department of Physical Planning and Land Administration.

The Ministry is addressing and shall continue to address the issue of missing land records. Where the records are not traced, the process to reconstruct shall follow. Going forward, there shall be no issues of missing files because all the records shall be kept in digital format

When you login, put your ID number as the username name.

The service is available on Ardhisasa platform under the National Land Commission Services. Title processing arising from letter of allotment shall be initiated through platform as long as payments have not been effected.

Login to Ardhisasa platform. CLICK account, upgrade account, select the profession, enter registration number, upload registration certificate and other relevant documents, verify and submit. A notification will be sent to your phone or email upon approval.

Yes, the service is available on Ardhisasa platform under the department of Land Administration

NO. Currently, we are working on Nairobi properties and the process of uploading the data is ongoing

NO, ALL applications relating to Nairobi blocks, shall initiated electronically through Ardhisasa platform. You may upload the documents already executed when making the application, however registration shall be done online

No, for security reasons, OTP is timed to last only for 2 minutes. Every login generates a new OTP number.

For now, use the Practicing Certificate for the previous year.

YES, however some services require that they be initiated by a professional and in that case, one has to register as professional before initiating such transaction/service.

All professional firms shall be registered like any other companies. The requirement to register a company is: company registration number, official company mobile number (registered using the company registration certificate or the director’s ID number), company email address, password and ensure you have updated your information with BRS.

Huduma number shall be incorporated into the system once operationalized.

Identity Card serial number.

Yes, a Bank is a company