Our Service Charter

The Ministry of Lands and Physical Planning is committed to courtesy, efficiency, accountability and transparency in service delivery. This is captured in our English and Swahili Service Charter which is displayed prominently in all our offices.

The PDF copies of the Service Charter can be downloaded from the links below:

If you are dissatisfied with any service offered to you by Ministry of Lands and Physical Planning official(s), do not hesitate to report to:

The Cabinet Secretary,

Ministry of Lands and Physical Planning

Ardhi House, 1st Ngong Avenue (Off Ngong Road), 12th Floor, Wing A

P. O. Box 30450-00100 NAIROBI

Email: cslandskenya@gmail.com




The Commission Secretary/Commission Administrative Justice,

West End Towers, 2nd Floor, Waiyaki Way, Nairobi

P. O. Box 20414-00200 NAIROBI

Tel: +254 (0)202270000/2303000

Email: complain@ombudsman.go.ke

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