The PDF copies of the State Department’s Service Charter can be downloaded from the links below:
If you are dissatisfied with any service offered to you by Ministry of Lands and Physical Planning official(s), do not hesitate to report to:
The Cabinet Secretary,
Ministry of Lands and Physical Planning
Ardhi House, 1st Ngong Avenue (Off Ngong Road), 12th Floor, Wing A
P. O. Box 30450-00100 NAIROBI
Email: cslandskenya@gmail.com
Or
The Commission Secretary/Commission Administrative Justice,
West End Towers, 2nd Floor, Waiyaki Way, Nairobi
P. O. Box 20414-00200 NAIROBI
Tel: +254 (0)202270000/2303000
Email: complain@ombudsman.go.ke